Get your Pixel phone repaired

If you have a Pixel phone, support options are bachelor if it has in-warranty or out-of-warranty damage. The availability of mail-in and walk-in options depends on your phone's warranty status and your location. Follow the instructions below to learn more.

See your repair options

  • To check your warranty status, you lot'll need your device'south IMEI number.
  • To avoid losing data, think to back up, and so factory reset your device and remove the SIM bill of fare before you get a repair.
    • If you cull the post-in selection, the repair process takes vii–10 business organisation days one time you lot ship your device.
    • If yous choose the walk-in choice, repairs can oftentimes be completed same-day. Nosotros recommend checking with your closest repair location for verbal fourth dimension.
  1. Start the processat the Google Store in a supported land.
  2. SelectBecome started.
  3. Enter your device'due south IMEI number.
    • If you've started a render or replacement already just would similar to have your device repaired instead, contact us.
  4. On the next screen, ostend that the IMEI entered matches the device y'all want repaired.
  5. Select the issues that utilise to your phone.

You'll encounter which issues are covered for your device and the available repair options.

There are 2 chief repair options: mailing your phone for repair, or visiting an authorized repair partner. For more info on repair options, see our listing of authorized service providers.

Option 1: Bring your phone for repair (walk-in)

Step 1: Notice the nearest authorized service provider

Pace 2: Back upwardly data

If y'all can't turn on your device to reset information technology or your device isn't manufacturing plant reset when you bring information technology to a repair partner, they'll reset it for y'all. Remember to keep your SIM carte.

Step 3: Bring in your phone

Brand arrangements to visit your nearest repair partner with your telephone.

During your visit, the partner volition check the warranty status of your phone, inspect the device to confirm the damage reported, and give you the price of the repair. Most repairs tin can exist completed same-day.

  • For in-warranty devices or damage types, there is no accuse for the repairs.
  • For out-of-warranty devices or damage types, prices may vary.

If damage is institute during inspection that increases the repair cost, the partner will reach out to you to corroborate the new cost before continuing. Partial repairs aren't available.

Step iv: Pick up your phone

Once your repair is completed, you lot'll be notified that your phone is gear up for pickup.

Option two: Send your phone for repair (mail-in)

Stride ane: Choose shipping options & create repair order

If you've chosen to postal service your phone, decide how you'd like to send information technology:

  • Send it to u.s.a. with your ain packaging - With this option, you tin can send your device as presently as y'all get the e-mail with instructions. Print out the fastened shipping label, RMA slip, and bombardment rubber characterization (in the United states) to ship the device.
    • If you choose this choice, you're responsible for whatsoever harm that might occur to your device in shipment. We recommend packing your device securely before mailing.
  • Ship information technology to us with our prepaid packaging - Prepaid packaging takes 1-2 business days to make it one time you place your repair order. The packaging contains padding to keep the device secure. Print out the RMA slip and shipping label y'all received in the instruction email to ship the device.

For either shipping pick higher up, hold to the repair terms, check the details for your repair and the estimated repair cost, then tap or clickConfirm purchase.

  • For in-warranty devices or damage types, there is no charge for the repairs.
  • For out-of-warranty devices or impairment types, you'll find the estimated repair cost on the last folio before you lot ostend the purchase and create the repair order.
  • To make changes, tap or clickNeed to make changes?
  • Check that the address information is accurate. You won't be able to edit the address once you finish the order.

Step 2: Back up information

Before you ship or bring your device for repairs, back up your telephone, remove the SIM card, and then factory reset your phone. A factory reset deletes all information saved on your phone. If you can't manufacturing plant reset your device, follow these steps to log out of your Google Account on the device:

  1. Go to myaccount.google.com.
  2. On the left, tapSecurity and thenYour devices.
  3. On the device, tap MoreMoreand thenSign out.

If you tin't turn on your device to reset it or your device isn't mill reset when you bring it to a repair partner, they'll reset information technology for you. Remember to keep the SIM card with you lot before you ship your phone.

Step 3: Pack and ship your telephone

Securely pack and send your phone for repair.

Later on a repair center receives your phone

Run across below to sympathise what happens after you've sent your device for repair.

Inspection & approval

After your device is received, it's thoroughly inspected for all possible trouble types.

  • If the device we receive is different from the one in the order, we'll let you know we can't procedure your repair and we'll return the phone to you.
  • If the inspection confirms the repair is covered under warranty, the repair will brainstorm and you won't be charged.
  • If the repair costs less than or matches the judge, you'll exist charged as before long every bit the inspection is complete, and the repair begins.
  • If nosotros find other damage that wasn't in the original society and the repair cost increases, we'll ask you to corroborate the new cost before moving frontwards with the repair.
    • Note that while nosotros estimate 7-10 business days to finish the whole repair order, this doesn't include fourth dimension taken to approve the updated cost.
    • All damages in the repair order will exist repaired at the same time, and then fractional repairs aren't available.
    • If you don't respond within 10 days or y'all refuse the updated order, your repair order is canceled. Your device is returned to you unrepaired, and you aren't charged.
    • You'll have 10 days to accept the updated repair social club and the final toll.

Important: For Taiwan, an inspection fee may be charged by authorized Pixel telephone repair partners.

Repair & render

After inspection and any final approval nosotros might demand from you, nosotros start the repair.

Corrective harm, similar scratches, won't be repaired. If our inspection shows but corrective damage, your device will exist returned to you unrepaired.

Afterward the repairs are done, you'll receive an email that the repair is complete and your device is shipped dorsum to you lot with a tracking link. If you've dropped off your telephone at a repair center, yous'll be notified that your phone is ready for pickup.

Learn about the repair process

Go answers to common questions nigh the repair process.

Was this helpful?

How tin can nosotros improve it?